Performance Partnership
Planned control
for conveyors that keep failing.
Performance partnerships for conveyors that cannot keep failing. Some conveyor problems are too expensive, too recurring or too operationally important to manage through once-off component supply.
They need a defined standard, disciplined installation, inspection governance and a support model that measures whether the conveyor actually improves. Tru-Trac Performance Partnerships are built for operations that want to move from reactive maintenance to planned control. Start with the worst belt. Prove the value. Then decide how far the programme should go.
02 / The problem
Once-off fixes do not break recurring failure patterns.
A tracker is replaced. A cleaner blade is changed. Idlers are swapped. Spillage is cleaned up. The belt runs again. Then the same problem returns because the underlying behaviour of the conveyor was never brought under control.
In many operations, conveyor instability is not caused by one bad component. It is caused by a failure loop: poor loading, mistracking, carryback, idler contamination, belt damage, emergency repairs and deferred inspection. Each event is treated separately. The system never stabilises.
A performance partnership changes the operating model. The conveyor is assessed, specified, commissioned, inspected and reviewed against a known standard.
03 / Who this is for
Built for operations where conveyor instability has become a management issue.
This model is most relevant when the cost of failure is high enough that the customer needs more than a component quote.
Built for
- The same belt creates repeat stoppages, spillage or emergency maintenance.
- Multiple conveyor components are being bought from multiple suppliers with no single performance standard.
- The site has no consistent inspection baseline or commissioning record.
- Procurement is saving on unit price while maintenance carries the lifecycle cost.
- The operation needs a supplier prepared to support performance after installation.
- The customer wants to test value through a defined pilot before committing to a broader programme.
Not for
- Once-off price shoppers looking only for the lowest component cost.
- Sites unwilling to provide operating data, access or maintenance history.
- Buyers seeking performance accountability without defined scope control.
- Operations expecting plant-wide availability responsibility without clear contractual boundaries.
- Situations where third-party substitutions or uncontrolled modifications will override the agreed standard.
04 / The partnership model
Assessment. Pilot. Programme.
Tru-Trac does not ask a customer to commit to a full programme on day one. The model is staged so the operation can prove value on the conveyor that matters most.
01 · 2 to 5 days
Assessment
A Tru-Trac team assesses the conveyor in its operating environment, identifies failure modes and produces prioritised recommendations. The output is a technical findings report, not a catalogue quotation.
02 · 90 days, one belt
Pilot
Tru-Trac re-specifies, supplies, installs or supervises installation, commissions and monitors a nominated conveyor. The result is measured transparently against the baseline.
03 · Annual or multi-year
Programme
The pilot logic expands into a structured support model with agreed scope, service level, inspection cadence, reporting format, governance and commercial accountability.
05 / Accountability perimeter
What Tru-Trac takes responsibility for.
Tru-Trac should not imply that it controls every cause of plant downtime. It controls the scope it assesses, specifies, supplies, installs, supervises, inspects and reports against.
Within scope
- Correct specification of Tru-Trac products for agreed conveyor conditions.
- Installation guidance, supervision or sign-off where included in scope.
- Commissioning checks and baseline recording.
- Inspection protocol and reporting cadence.
- Recommendations where conveyor behaviour falls outside the agreed standard.
- Escalation of conditions outside Tru-Trac product scope that affect performance.
Outside scope (unless expressly agreed)
- Full plant production availability.
- Upstream process failures unrelated to the conveyor scope.
- Customer maintenance labour performance where Tru-Trac is not contracted to provide labour.
- Operating changes not disclosed to Tru-Trac, including material, loading, speed or duty changes.
- Failures caused by third-party modifications or substitutions outside the agreed standard.
- Commercial performance commitments not expressly included in the contract.
06 / Governance and reporting
The value is not only the hardware. It is the operating discipline around it.
A performance partnership works because the conveyor is no longer managed through memory, opinion or emergency response. It is managed against a documented standard.
01
Application matrix
Belt width, speed, material, duty cycle, environment, loading condition, existing equipment and failure history.
02
Commissioning record
Installation position, settings, baseline observations, photographs and sign-off.
03
Inspection checklist
Simple pass, conditional or fail criteria for agreed conveyor zones.
04
Quarterly or agreed review
Inspection results, corrective actions, unresolved risks and trend observations.
05
Performance dashboard
Availability, stoppages, recurring faults, inspection compliance and action closure where data is available.
06
Annual specification review
Reassess the standard against material changes, throughput changes, maintenance trends and observed wear.
07 / Commercial models
Commercial shape follows operational need.
Not every customer needs the same level of support. These models are a spectrum — pick the one that matches the operating need, without committing to a contract structure too early.
- 01
Model
Component standardisation
Best use
Customer buys defined Tru-Trac components against an approved site or fleet specification. Best for customers with strong internal installation and maintenance capability.
- 02
Model
Installation and commissioning support
Best use
Tru-Trac supplies equipment and provides installation supervision, commissioning checks and sign-off. Best for projects, problem belts and first-time applications.
- 03
Model
Inspection and governance programme
Best use
Tru-Trac performs periodic inspections, reporting and specification reviews. Best for consistency and early issue detection.
- 04
Model
Embedded field support
Best use
Tru-Trac provides field technicians, resident engineering support or regular on-site support. Best for high-duty operations with significant downtime exposure.
- 05
Model
Performance-linked partnership
Best use
A defined portion of commercial value may be linked to agreed indicators, only where baseline data, scope control, site responsibilities and measurement rules are clear.
⚠ Performance-linked models are qualified discussion only. Exact pricing structures, KPI formulas and contract mechanics are not published.
08 / Proof
Measured. Anonymised. Specific.
Customer names and logos appear only where permission exists. Otherwise: commodity, region, conveyor type, failure mode, intervention, outcome.
Flagship
Flagship performance partnership
A high-duty copper operation supported by an embedded Tru-Trac field team achieved 95.4% availability and a 62% reduction in unplanned stoppages against the agreed programme context.
Case 02
PGM mine, Rustenburg
Multiple previously installed tracking products failed to resolve the issue, contributing to a two-day production halt. Tru-Trac assessed the application, supplied two correctly specified trackers and centralised the belt within 20 seconds under full-load operation.
Case 03
Copper mine, Zambia
A high-tonnage belt was contacting structural steel, causing edge fraying and fire risk. Tru-Trac installed trough-side and return-side tracking control. The belt centralised on start-up and the site standardised on Tru-Trac tracking solutions.
Case 04
German coal stacker reclaimer
A 2,300 mm belt operating at 9.6 m/s had defeated previous tracker solutions. Tru-Trac developed an Extra Heavy-Duty tracker. The unit remained in service after more than 12 months where prior trackers lasted less than one week.
09 / How a partnership starts
Request assessment. Define pilot. Build the programme.
01
Request assessment
Customer submits conveyor, site and problem details. The form allows file uploads and routes the enquiry to technical sales or engineering.
02
Define pilot scope
Tru-Trac and the customer identify one belt, baseline the problem and agree the pilot outcome to be measured.
03
Build the programme
If the pilot proves value, the scope can expand into a standardisation, governance, field support or performance-linked model.
Partnership assessment form
10 / Common questions
Common questions, answered.
Commercial, technical and operational objections answered before assessment.
No. The model is most valuable where conveyor failure is recurring, expensive or operationally disruptive. That can be a mine, port, power station, cement plant, aggregate operation or heavy industrial site.
Start with the conveyor where repeat failure is costing the operation.
A performance partnership does not begin with a contract model. It begins with the conveyor, the failure pattern and the operating consequence. Tru-Trac will help define whether the right next step is assessment, pilot, standardisation, field support or a broader governed programme.