Contact Tru-Trac
Start with the conveyor that gives you the most trouble.
Tell us where the failure repeats. We will route your enquiry to the right Tru-Trac team so the first response is technical, practical and relevant to the operating conditions behind the problem.
02 / Intent selector
Choose the enquiry type. We show only the fields needed to route it.
Selecting the right intent helps Tru-Trac route your submission to the correct technical, commercial or regional team for a useful first response.
03 / Start your enquiry
Give us the context. We will route it properly.
You do not need a complete technical specification to start. The form shows only the fields needed to route your request to the right Tru-Trac team or regional support path.
04 / What happens next
The first response is technical and routed.
We don't promise fixed response times — we set expectations for what happens to your enquiry once it reaches the team.
01
Your enquiry is routed
We route your submission according to enquiry type, country, operating context and technical requirement.
02
A technical review begins
For assessment and support requests, Tru-Trac reviews the failure description, operating conditions and uploaded material before responding.
03
We define the next action
The next action may be a clarification call, remote technical review, site assessment, project specification response, distributor referral or commercial proposal.
04
You receive a practical response
The objective is not to send generic literature. The objective is to help you understand what should happen next.
05 / Regional support
Need support in your region?
Tru-Trac works through regional offices, authorised distributors, technical partners and direct support from South Africa. If your enquiry requires local stock, service, installation or regional commercial support, use the regional support route so the enquiry can be directed properly.
06 / Alternative routes
Other paths for common needs.
Technical support
For installed products, commissioning questions, maintenance support, replacement parts or technical documentation.
Request Technical SupportProject specifications
For EPCs, project engineers, tender teams and brownfield upgrade projects requiring technical input.
Submit Project SpecificationDistributor enquiries
For companies seeking regional representation, stockist status, installation partnerships or OEM support.
Become a PartnerMedia and company information
For press, company information, certifications or corporate enquiries.
Contact Media TeamQuick enquiry
For visitors who do not know the correct route yet.
Send Quick Enquiry
07 / Common questions
Common questions, answered.
Practical objections answered before you submit. If your question isn't here, the form takes free-text context too.
No. Provide what you have. A description of the problem, photos, short video and known operating conditions are enough to start.
Start with the conveyor.
Whether you need an assessment, project specification input, technical support or a regional contact, the first step is to give us the operating context. Tru-Trac will route the enquiry and help define the next practical action.