Contact Tru-Trac
Pick your enquiry type and we send it straight to the correct technical, commercial or regional team, so the first response is relevant to your problem — not a generic reply from a shared inbox.
Prefer to talk? +27 12 661 9531 · sales@tru-trac.com
02 / Intent selector
Choose the enquiry type. We show only the fields needed to route it.
Selecting the right intent helps Tru-Trac route your submission to the correct technical, commercial or regional team for a useful first response.
Before you submit — you don’t need full belt data to start: a description, photos, a short video or maintenance notes are enough. If the conveyor is stopped or a safety risk, mark the enquiry urgent and include a phone number.
03 / Start your enquiry
Give us the context. We will route it properly.
You do not need a complete technical specification to start. The form shows only the fields needed to route your request to the right Tru-Trac team or regional support path.
04 / Direct contact
Prefer to talk, or already know who you need? Use the details here — or start the routed enquiry for the fastest technical response.
- Phone
- +27 12 661 9531
- sales@tru-trac.com
- Head office
- 590 Barolong St, Icon Industrial Park, Sunderland Ridge, Centurion, 0157, South Africa.
- Regional
- Regional offices & distributors across 80+ countries — see Global Footprint or Find a Distributor.
05 / What happens next
The first response is technical, routed — and prompt.
Every enquiry is handled by the team best placed to answer it, in a defined sequence.
01
Routed
By enquiry type, country, operating context and technical requirement.
02
Reviewed
For assessment and support requests, the failure description, operating conditions and uploaded material are reviewed before we respond.
03
Next action defined
A clarification call, remote review, site assessment, specification response, distributor referral or proposal.
04
Practical response
The aim is to help you understand the next step — not to send generic literature.
Response expectation
A Tru-Trac representative responds through your chosen contact method, typically within one business day on inbound enquiries.
Start with the conveyor that gives you the most trouble.
Whether you need an assessment, project input, technical support or a regional contact, give us the operating context and we'll route it and define the next practical action.