Privacy Policy

Tru-Trac Rollers (Pty) Ltd is a South African manufacturer of engineered conveyor components for bulk-handling operations. We are the responsible party (POPIA) and the data controller (GDPR) for personal information collected through this website.

Our registered office is in KwaZulu-Natal, South Africa. Operations and engineering are headquartered in Centurion, South Africa.

We only collect what we need to respond to your enquiry, deliver a product or service, or run the operations of this website. We do not buy or scrape personal information from third parties.

We process personal information for the following purposes:

• Responding to your enquiry, assessment request, quotation or partner application.
• Specifying, supplying or supporting products and services you have engaged us for.
• Routing your enquiry to the right Tru-Trac team or authorised distributor in your region.
• Sending you operational communications related to a current engagement (e.g. commissioning, support, calibration scheduling).
• Improving the quality of the website's technical content where you have accepted analytics cookies.
• Meeting our legal, regulatory and accounting obligations.

Under GDPR our legal bases are: performance of a contract (when you are an active customer, partner or distributor), legitimate interests (responding to a B2B enquiry you initiated), legal obligation (statutory record keeping), and explicit consent (analytics cookies).

This site uses a small number of cookies. Strictly-necessary cookies (consent state, locale preference) are set automatically; analytics cookies are only set if you accept them via the cookie banner. You can change your decision at any time using the Cookie Preferences link in the page footer.

We share personal information only where it is necessary to deliver the service you have requested, where you have explicitly consented, or where we are legally required to do so.

• Authorised Tru-Trac distributors and partners in your region — only where your enquiry is best served locally, and only the fields needed to route the enquiry.
• Service providers acting on our written instruction (e.g. email delivery, hosting, CRM, analytics). They process information on our behalf and may not use it for other purposes.
• Professional advisers, auditors and regulators where required by law.

Tru-Trac operates in 80+ countries. Where personal information needs to be transferred outside South Africa or the EU/EEA for the purpose of routing your enquiry to the correct regional team or distributor, we ensure the recipient is subject to comparable protections through written agreements and applicable transfer mechanisms (standard contractual clauses or adequacy decisions).

We retain personal information for as long as needed to satisfy the purpose for which it was collected, plus any retention period required by law. Enquiry records are typically retained for the duration of the commercial relationship plus the statutory record-keeping period. You can request earlier deletion subject to overriding legal requirements (see Section 09).

Under POPIA and GDPR you have the following rights over your personal information held by Tru-Trac:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct information that is inaccurate or incomplete.
• Deletion — ask us to delete personal information where we no longer have a lawful basis to retain it.
• Objection — object to our processing on grounds of legitimate interests.
• Restriction — ask us to limit processing while a query is resolved.
• Portability — receive a structured, machine-readable copy of information you supplied to us (GDPR only).
• Withdrawal of consent — withdraw analytics consent at any time using the Cookie Preferences link in the footer.
• Complaint — lodge a complaint with the South African Information Regulator (POPIA) or your local supervisory authority (GDPR).

Tru-Trac uses reasonable organisational and technical safeguards to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These include access controls, encryption in transit, audit logging and supplier due diligence. No system is perfectly secure; if a personal-information breach occurs that is likely to result in harm, we will notify affected parties and the relevant regulator as required by law.

This is a business-to-business engineering website. We do not knowingly collect personal information from children under 18. If you believe a child has supplied information through this site, please contact the Information Officer and we will delete it.

We may update this policy from time to time to reflect changes in our practices or in the law. The 'last updated' date at the top of this page indicates when the policy was last amended. Material changes will be flagged on the site.

Contact

Information Officer · Tru-Trac Rollers (Pty) Ltd

Email

privacy@tru-trac.com

Phone

+27 12 661 9531

Address

Tru-Trac Rollers (Pty) Ltd KwaZulu-Natal, South Africa