Solutions · Services
Tru-Trac self-delivers the field services that keep a conveyor available: installation and commissioning, diagnostics and belt scanning, belt splicing, planned maintenance and training. The engineers who specify the components stand behind them on site.
01 / From reactive to controlled
Field Services turn that spend into control.
Unplanned stops, daily clean-up, emergency call-outs, belt-edge damage and management time lost to firefighting are all costs a site already absorbs. Field Services replace symptom-based reaction with planned intervention, root-cause control and visible conveyor health — predictable operations instead of recurring surprises.
Reactive mode
- Frequent intervention
- Symptom-based fixes
- Unpredictable costs
- Higher safety risk from unplanned work
Controlled mode
- Planned intervention
- Root-cause control
- Managed costs
- Improved visibility of conveyor health
Past measured results
Across African mining and bulk-handling operations, Tru-Trac service partnerships have supported measured improvements in belt availability.
02 / The services
not subcontracted.
Buy them as needed, or combine them into an ongoing programme.
Install & commission
Correct installation and commissioning so components perform to specification from day one, with installation visibility through reporting.
Every install is documented and handed over — report, findings and sign-off — within three working days.
Diagnose & monitor
Belt scanning & monitoring
Top-cover condition, splice concerns, wear patterns, surface anomalies and edge fraying, to reduce the risk of longitudinal belt damage.
Thermal imaging
Bearing-failure risk, seized rollers, friction hotspots and motor overheating, caught before they become unplanned stops.
Conveyor surveys
Holistic audits through Tru-Trac's digital Conveyor Audit system, with photographic reports covering condition, maintenance needs and optimisation recommendations, delivered digitally.
Maintain & control
Planned maintenance
Scheduled intervention that keeps the conveyor inside a controlled, predictable plan.
Spillage & carryback control
Reduces clean-up labour, material loss and secondary component damage, and improves walkway safety.
Shutdown support
Documented condition, completed work and required actions for the maintenance team.
Monthly visibility
A consolidated conveyor health report (inspection findings with photos, work completed, risks and recurring problem areas, stock levels and recommended actions), plus intelligent stock management (planner meetings, on-site inventory and monthly stock reports) so critical spares are ready before they're needed.
Belt splicing
Self-delivered belt splicing, scoped case-by-case, using the Tru-Screw method — and splicing training to build the capability in your own teams.
Training
Practical conveyor training for maintenance, operations and site technicians, at the Tru-Trac facility or on site.
Courses include
- Conveyor 101
- Conveyor Maintenance & Safety
- Belt Alignment
- Effective Cleaning
- Tru-Screw Splicing
- Product Installation & Maintenance
A mobile showroom can also bring the full product range to site for hands-on evaluation.
03 / The ongoing version
Run these services continuously, and they become a Performance Partnership.
Bought individually, these services fix and stabilise. Run continuously against an agreed baseline — with a monthly health report and defined governance — they become a Performance Partnership: the same self-delivered capability, measured over time.
Next step
Get the capability that stands behind the product.
Tell us the conveyor and what it needs — a one-off install, an inspection and scan, splicing, training, or ongoing support.